SportsWareOnLine FAQs
Can I import my existing EMR's data into SportsWareOnLine?
Kind of. If you can get your existing athlete demographic information into Microsoft Excel, you can use our system’s column headers to align the data and import it. You are not able import injury and treatment information.
We also offer a data import option for a one time fee for brand new accounts. Please talk to your sales rep to see if it’s possible for the EMR you’re currently using.
What is the cost?
SportsWareOnLine is a subscription based service. Billing is done annually. Your price depends on the number of concurrent users with the ability to add, edit, or delete records (floating license model). Typically, this is the athletic trainer. There is no charge for athletes, parents, coaches or view only access users (nurses or ADs) to use SportsWareOnLine. Pricing for the base subscription is done in tiers, so the more users you need on the account, the bigger the price break. Please contact our sales team to build an accurate quote for your needs.
Can our school district get a group discount?
Discounted pricing is based on the number of licenses purchased and shared under one account. After four licenses are purchased under a single account, all additional licenses are eligible for a discount. We also offer multi-year renewal discounts.
Are updates and support additional?
No. SportsWareOnLine is a true web-based application (nothing is loaded onto the local device), there is only one copy of the program which all of your users are sharing. When an update is released, all users gain access immediately and updates are covered in the annual subscription price.
If you have a SportsWareOnLine operation question the answer is most likely in the SportsWareOnLine online help center. If you are experiencing an operational problem, contact our support department. Support is also covered in the subscription price.
Only additional user training will encur a fee. If you’d like to schedule additional, live training please reach out to your sales rep.
Is SportsWare HIPAA compliant?
CSMi certifies that, to the best of its’ ability and understanding, the SportsWareOnLine program has been designed to meet or exceed the guidelines set forth by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You can learn more about HIPAA from these websites:
Can I dictate a note into SportsWare?
Yes. Please see the below help article for more details.
Are there training resources for using the system?
Yes. Many training videos and written articles are available within our online knowledge base. We also have a ticketing system to make it easy to submit usage questions to our support team.